I worked at Zone 1 in Downtown Disney for two programs: Fall 2013/Spring 2014. One of my roles was Merchandise Hostess at Downtown Disney’s Pin Traders. Guests would often make a special trip to DTD just to visit the biggest pin retail location on the WDW property, Pin Traders.
I had the pleasure of meeting one young boy who had spent the day at Epcot and was visiting us to find this one special pin that he wanted. Earlier that day, he had experienced the “Journey into the Imagination with Figment” attraction, and he was on the hunt for the last Figment hidden Mickey pink/purple pin to complete his collection. He had spent his WDW vacation looking at every Cast member’s lanyard he could find and had found 7 out of 8 of the pins, but still had one more to go.
The little boy told me about his search and how he was leaving the next day to return home. Luckily for me, I talked with Tinkerbell and she was able to work her magic. I placed the missing special pin in a small wooden treasure box with a gold clasp that the boy could hold in his hands. He was so excited when I gave it to him!
He slowly opened the box and there was the last pin that he’d been looking for during his entire vacation!
He proudly put the last pin on his lanyard while his mom took a picture of him. It was a Magical Moment for the boy and his family, and for me as a Cast Member. I gave him a Magical Moment card that said: “You collected all the pins!”
Making magic is what we do!