Disney College Program Shift Trade / Giving Away Shifts Policy

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As of January 15th 2017 the Disney College Program Shift Trade and Giving Away Shifts Policy has been updated.  In a nutshell, Disney College Program Students, international and national, are no longer allowed to trade a shift for “off” status, meaning you can not just give away your shifts anymore.

In the past CP’s and ICP’s have been allowed to give away their shift as often as they wanted to.  As long as their shift got covered, Disney had no issues with them giving away shifts for “off.”

Disney already has a very well put together policy for call-ins.  You can call in 3 times in 30 days, 6 times in 60 day and 9 times in 90 days without getting a reprimand.  You will only receive 1 point per call in on your record card.  You might think call-ins into work 9 times in 90 days is a bit much, which most jobs I think it is considered excessive, so in that sense, Disney is very accommodating to CP’s and ICP’s to have the flexibility to take days off fairly often.  Sure, if you call in though you aren’t allowed to use your Disney ID to go into the parks so in that sense you are limited.

Up until now, there were two legitimate ways to take a day off and still be able to go play in the parks.  You would be able to either give away your shift or put in a time off request.  If you plan ahead you are allowed to put in a time off request submission that is supposed to be submitted no later than three weeks prior to the date requested.  Then it goes through an approval process where your managers can either approve or deny your day off request.  Now giving away your shift or trading it for “off” is no longer an option available to CP’s and ICP’s.

You may think “why would Disney do this?”  Well I have not seen any official statement from Disney regarding the new change however, from talking with many sources of current past and future CM’s, CP’s, ICP’s, they general consensus is that CP’s have been giving away so many of their shifts that they are unable to pay rent, which is a problem.

Rumors (From Credible Sources)

Some rumors I have heard from reliable sources but have no actual proof other than word of mouth are as follows:

  • CP’s and ICP’s are still allowed to give away shifts if they go through their managers.  Area managers have the ability to approve this type of request.  You are not able to make this change on the HUB.
    • This rumor seems reasonable as giving managers the power to reward CP’s and ICP’s who are hard workers who need a day off for whatever reason.  If their whole goal is to stop CP’s and ICP’s from not making rent then allowing managers to be the moderator of who can and can not give away a shift rather than leaving it automated on the HUB makes perfect sense.
    •  The policy even states that if you need a shorter lead time for a day off request to talk to your leader.  This leads me to believe that if a manager can just approve you taking a day off with shorter lead time they would most likely rather you have a replacement ready to go.
  • If you do give away a shift and make the change on the HUB the shift disappears and both parties involved get a point.
    • This rumor does not seem as true.  The new policy even states that you will not be able to select “off” as an option when trading a shift on The Hub anymore so I do not know how this would be possible.  The source stated that this happened to them personally though so either that person was lying or found some sort of loophole.

How is the new policy being received

There are mixed emotions on this new policy.  The biggest complaint I see is that this policy hurts the part-time / seasonal CM’s who pick up shifts from CP’s often.  With the new policy part-time / seasonal CM’s will not be able to pick up shifts from CP’s and ICP’s as they once did.

My take on this is that I think this policy is a bit extreme.  I think there should be exceptions.  Instead of saying you can not give away any shifts they should have a limit or some policy like the point system on how often you can give away shifts.  If the only or main reason they implemented this new policy is because CP’s were not making rent then I would think it could easily be built into the HUB a way to track a CP’s hours and know exactly how much they are going to make that week and how many hours are needed to cover rent.  Then from there allow CP’s and ICP’s the ability to give away as many shifts after rent is covered.

If the only or main reason they implemented this new policy is because CP’s were not making rent then I would think it could easily be built into the HUB a way to track a CP’s hours and know exactly how much they are going to make that week and how many hours are needed to cover rent.  Then from there allow CP’s and ICP’s the ability to give away as many shifts after rent is covered.  For this reason, I believe Disney must have more or other reasons for putting this new shift trading policy in place.

I think this policy hurts those CP’s and ICP’s who work hard and maybe need to take one day off for one reason or other.  For those CP’s and ICP’s they can always just call in since this group I’m referring to does not call in often so they have points to spare but then they have a point on their record card which is not the worst thing but I do not think you should be penalized for needing to take an unplanned personal day every now and again.  This is why I do hope the rumor that managers can approve giving away a shift in certain circumstances.

The following document was sent to me by a CP and I have seen others on Facebook post the same document so I am quite certain this is the official word from Disney regarding the shift trade / giving away a shift policy.

Disney College Program Shift Trading Policy | Disney College Program Giving Away Shifts Policy

Disney College Program and Disney International Programs “shift trade” process change

A key objective of the Disney College Program and Disney International Programs is to provide all participants with a sonsistent and comprehensive Disney work experience that also supports each participant’s commitment to his or her work location.  With that in mind, an adjustment will be made to the “shift trade” process starting Sunday Jan. 15, 2017.

College Program and Internation Programs Cast maintain flexibility to “swap shifts” with other Cast Members through the Cast App.  However, beginning Sunday Jan. 15, trading a shift for “off” will no longer be an available selection option for College Program or International Programs Cast.  Note: This change does not impact full-time hourly Cast Members, including those in the Cultural Representatives Program.

If a Cast Member would like to request a day off, he or she should use the existing Time Off Request process.

Day off requests need to be made at least three (3) weeks prior to the preferred date (before schedules are created).

As a reminder, to submit a time off request: (1) Cast Members can sign in to The Hub >> Work tab >> Request and View Time Off, or (2) Using a mobile device, access the Schedule View site at https://scheduleview.disney.com

As always, Cast Members can speak with their direct leader for assistance with any urgent and/or shorter lead time requests that may arise.

Thank you for creating unforgettable moments for our Guests as well as the personal dedication to your Disney College or International Programs experience.

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